Spotlight Cam playback stops after a few seconds

Spotlight cam protecting our cars will not playback normally. Usually stops/freezes 5-10 seconds into a one minute playback. I can duplicate this on my phone and it is mirrored on my PC exactly. Connection is fios and solid. There are cameras just a few feet apart that work fine. I have 10 cameras in all and only this one is having issues. Unfortunately, I consider this my most important camera.

Hi @turbobuick86. If your Camera’s recordings are freezing, try the following steps:

  • Reboot your camera using the Ring app.

  • Reboot your router by unplugging it for 10 seconds and plugging it back in.

  • Factory reset your Camera by pressing and holding the setup button for 20-25 seconds, and then reconnect it to your wifi because the reset will cause it to become offline.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.