Hey @Aster. Could you take a picture of the hole you’re needing a screw for, just so we can see what you’re seeing? It’s possible you’re looking for the collar screw, or the security screw, so it would be best to get a picture to know which one you’re referencing! In addition, you can give our support team a call and show them this picture, and they can then place that order for you, since it sounds like it wasn’t in the spare parts kit, and they may need to send that out to you individually.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.