Hi
I have a spotlight camera mount and tried to move it to a new place.
While doing the wire connection, I accidentally connected the red wire with the ground wire (green wire), the other two wires (black and white) were connected correctly. Now my camera seems completely dead. I tried to only connect black and white wire after the wrong connection, but the camera didn’t respond at all. There is no light, no response when you click the top button, nothing. Is there any way I can save my camera or it was damaged permanently?
Hi @Bowie. If you are able to verify that there is still power at the wires and the Camera is correctly wired but unresponsive, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. We also strongly recommend consulting a qualified electrician if you are not comfortable with installing or troubleshooting hardwired Cameras.
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