Responses (12)

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  user23242

  Spotlight cam lost connection and never reconnect again! I tried everything. A cam that cannot connect again just 15 months used, that’s garbage!

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  11-09-2022 06:54:15

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  Caitlyn_Ring

  Hi neighbors. If your Spotlight Cam is unresponsive or is not reconnecting to the wifi network, please try the following troubleshooting steps: - First, ensure the battery is fully charged. This may take about 6 to 8 hours using the provided charging cable with a standard power outlet. - Attempt to [reconnect your Spotlight Cam to wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) in the Ring app. If this fails, take note of the light pattern on the Spotlight Cam or the error message you receive in the Ring app. - If you cannot get the Camera reconnected to wifi, try using a different smartphone or tablet and perform a fresh setup in the Ring app using Set Up a Device. If that doesn't help, review the troubleshooting steps in our Help Center article [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). - If the Spotlight Cam is unresponsive, try resetting it by holding down the setup button for at least 20 seconds. Once the reset is complete, attempt to set the Camera back up. You may need to bring the Camera closer to your router during this process if it is not connecting to your wifi network. Once the Spotlight Cam is reconnected to wifi, check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on the Device Health screen to see if it indicates a stable connection to your wifi network. I hope these troubleshooting tips and tricks help. If your Spotlight Cam is still not connecting or is unresponsive, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  12-09-2022 08:28:23

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• 3

  33signal

  and if all this does not work, return it for a full refund and get ADT

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  29-12-2022 07:02:33

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  forthegoodtimes

  Hello! I just wanted to give the SOLUTION to this problem because I had the same problem and couldn't figure it out! The key is that instead of holding down the top button for a few seconds (YOU DO NOT WANT IT TO START FLASHING BLUE AND WHITE QUICKLY), all you need to do is *press* the button (just for a second!) so that the spotlight starts flashing ONLY WHITE, every second or so. That means that it is now in the correct pairing mode, and it should work fine. :slight_smile:

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  22-01-2023 01:45:11

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  user_975853

  This is also happening to me almost every day now. Factory reset did not help, two batteries fully charged with a well placed solar panel. Something is wrong with the firmware or software, it’s not the WiFi or the battery. 

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  11-07-2024 04:46:34

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  Caitlyn_Ring

  Hi @user_975853. Make sure your Spotlight Cam is within range of the wifi router to obtain a strong enough signal. We typically recommend that the router be no more than 25 feet away from your device. We have some tips on improving wifi performance here. You can perform a reset by holding down the setup button for 20 seconds. After that's done, walk through a new setup in the Ring app by following the steps under Set Up a Device. You will need to tap the setup button during this process to put the camera into setup mode. If this issue persists, please follow up with our support team for further assistance. You can contact our support team at one of the numbers here, or on Facebook @Ring.

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  12-07-2024 05:23:10