Hi neighbors. If your Spotlight Cam is unresponsive or is not reconnecting to the wifi network, please try the following troubleshooting steps:
- First, ensure the battery is fully charged. This may take about 6 to 8 hours using the provided charging cable with a standard power outlet.
- Attempt to reconnect your Spotlight Cam to wifi in the Ring app. If this fails, take note of the light pattern on the Spotlight Cam or the error message you receive in the Ring app.
- If you cannot get the Camera reconnected to wifi, try using a different smartphone or tablet and perform a fresh setup in the Ring app using Set Up a Device. If that doesn’t help, review the troubleshooting steps in our Help Center article here.
- If the Spotlight Cam is unresponsive, try resetting it by holding down the setup button for at least 20 seconds. Once the reset is complete, attempt to set the Camera back up. You may need to bring the Camera closer to your router during this process if it is not connecting to your wifi network.
Once the Spotlight Cam is reconnected to wifi, check the RSSI on the Device Health screen to see if it indicates a stable connection to your wifi network. I hope these troubleshooting tips and tricks help. If your Spotlight Cam is still not connecting or is unresponsive, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.