Responses (12)

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Dippa91

Hi all, My spotlight camera is not working it is just flashing like blue/clear have taken it down put it near my router and tried resetting it to no avail. Any help appreciated. Cheers,

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29-03-2020 01:26:38

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Dippa91

Hi Marley, I've now tried all these steps and it's still flashing white and blue. Have tried removing it from app but that hasn't helped either. Anymore ideas? Cheers, Stefan

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04-04-2020 06:25:17

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ihendo
My Battery security camera had a low battery, I removed the battery, charged it and re-installed, the usual blue and white flashing lights at the bottom came on which I believe is showing that it is trying to reconnect to the wifi. It has continued to flash, I turned it off at teh button on the top of teh camera, then back on again, the same thing happend. Wifi in the house is working as I have other cameras on teh same wifi network still working as per usual. I have reset the camera, same issue. I deleted teh camera from my account and then tried to re-connect teh camera again usuing the normal addition of a device process but teh wifi won't pick up. I can only assume teh Wifi in the device is broken, can anyone help.....?
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04-04-2020 04:21:06
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J

jmart

I've tried hard resetting it, removing it from my list of devices, no matter what I do it won't stop flashing blue and white. (It is the battery verison) Does anyone have any suggestions on how to fix this?

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05-04-2020 21:49:54

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meinsydney

I had the same issue.....called Ring for help.....turned out it was fault with the camera and I returned it.

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05-04-2020 23:04:55

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PTM487

I am having the same issue as of Monday 4/6/20. I have two working batteries in it and it just blinks blue and white.

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09-04-2020 03:17:53

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mikest

I'm also having this issue. Reset did not help, rapid blue and white flashing returns immediately. Very frustrating! Hopefully someone has a fix soon...

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13-05-2020 11:27:52

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mrsoccermom
I have had two spotlight cams replaced because they failed to connect to my WiFi. This was after using them awhile. They just suddenly failed. I'm convinced it's a known hardware issue after reading Amazon reviews and those here.And yes I went thru the rigors of Ring Support who were helpful. It's frustrating that I performed all the same procedures as Ring on my own before calling but then had to repeat them once again, two times for two different cams.
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07-11-2021 16:00:29
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