Ring Security Cameras

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Spotlight cam lost connection with wifi and wont reconnect
wifi
connectivity
troubleshooting
battery-security-cameras

My spotlight cam lost wifi connection, i have excellent wifi signal but my spotlight cam wont/cant connect to it any suggestions?

24209

4

4

02-02-2020 11:07:09

Responses (12)

  • D

    Hi all, My spotlight camera is not working it is just flashing like blue/clear have taken it down put it near my router and tried resetting it to no avail. Any help appreciated. Cheers,

    1

    29-03-2020 01:26:38

      D

      Hi Marley, I've now tried all these steps and it's still flashing white and blue. Have tried removing it from app but that hasn't helped either. Anymore ideas? Cheers, Stefan

      0

      04-04-2020 06:25:17

  • I

    My Battery security camera had a low battery, I removed the battery, charged it and re-installed, the usual blue and white flashing lights at the bottom came on which I believe is showing that it is trying to reconnect to the wifi. It has continued to flash, I turned it off at teh button on the top of teh camera, then back on again, the same thing happend. Wifi in the house is working as I have other cameras on teh same wifi network still working as per usual. I have reset the camera, same issue. I deleted teh camera from my account and then tried to re-connect teh camera again usuing the normal addition of a device process but teh wifi won't pick up. I can only assume teh Wifi in the device is broken, can anyone help.....?

    0

    04-04-2020 04:21:06

    • J

      I've tried hard resetting it, removing it from my list of devices, no matter what I do it won't stop flashing blue and white. (It is the battery verison) Does anyone have any suggestions on how to fix this?

      0

      05-04-2020 09:49:54

        M

        I had the same issue.....called Ring for help.....turned out it was fault with the camera and I returned it.

        0

        05-04-2020 11:04:55

    • P

      I am having the same issue as of Monday 4/6/20. I have two working batteries in it and it just blinks blue and white.

      1

      09-04-2020 03:17:53

        M

        I'm also having this issue. Reset did not help, rapid blue and white flashing returns immediately. Very frustrating! Hopefully someone has a fix soon...

        0

        13-05-2020 11:27:52

    • M

      I have had two spotlight cams replaced because they failed to connect to my WiFi. This was after using them awhile. They just suddenly failed. I'm convinced it's a known hardware issue after reading Amazon reviews and those here. And yes I went thru the rigors of Ring Support who were helpful. It's frustrating that I performed all the same procedures as Ring on my own before calling but then had to repeat them once again, two times for two different cams.

      0

      07-11-2021 04:00:29

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