Spotlight cam lights won't go off

The lights on my spotlight cam won’t go off. When I try to turn it off in the app, the app says it can’t turn the lights off. If I unplug and try to start over, it has to go through the entire setup process again, just to eventually turn the light on and never turn them off. Is there a way to permanently disable the lights? Like a wire I could cut?

Customer service is no help at all. I didn’t install the camera right away and now they refuse to accept a return even thought the box was not opened until a week ago and the camera had a problem within 24 hours of installation.

Hi @jade17. How are the lights being turned on, via motion detection or are you manually turning them on? Have you tried resetting the Camera? You can do this by holding down the setup button for at least 20 seconds. After the reset is done, complete a fresh setup on the Spotlight Cam using the steps under Set Up a Device. If this doesn’t work, you will need to follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.