Spotlight Cam lights not working

Hi

My Spotlight Cam right hand bank of lights has stopped working. I have tried to reset it a number fo times but it still will not work. I would have thought that the leds would have been long lasting but this is not the case. I purchased the camera and the extra battery and solar panel directly form Ring. Please someone advise me what I can do?

Sorry to hear about this @NY1! Performing a reset was a great call! If this, and trying another battery, did not resolve this concern with those LEDs, the next best step will be to reach out to our support team for further assistance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.