Spotlight cam has black screen

I’ve tried everything. Had the cable company come out to check my connection, moved my router right next to the spotlight cam, uninstalled & reinstalled the app, did a hard reset on the cam. Nothing! I can hear sound, but there’s absolutely no picture. This is a expensive piece of equipment to never work. Solutions???

I would get ring to replace it. Sounds faulty.

Hi @skatejazz2. Having your internet service provider check the connection and moving the router were both good troubleshooting steps to take. One other thing I’d suggest is checking that the ports and protocols used by Ring devices are open on your router. If this issue still persists, please follow up with our support team. Your concern may need to be escalated for more advanced troubleshooting.

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