Ring Security Cameras
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S
Spotlight cam has black screen
hardwired-security-cameras
black-video
cs-support
I've tried everything. Had the cable company come out to check my connection, moved my router right next to the spotlight cam, uninstalled & reinstalled the app, did a hard reset on the cam. Nothing! I can hear sound, but there's absolutely no picture. This is a expensive piece of equipment to never work. Solutions???
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15-11-2023 12:47:23
Responses (3)
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Hi @skatejazz2. Having your internet service provider check the connection and moving the router were both good troubleshooting steps to take. One other thing I'd suggest is checking that the [ports and protocols used by Ring devices](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) are open on your router. If this issue still persists, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us). Your concern may need to be escalated for more advanced troubleshooting.
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17-11-2023 08:44:20
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splankton
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16-11-2023 09:56:35
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