Spotlight Cam Device Health

Products Security Cams
1

Ring Spotlight Cam (first generation) purchased in 2019 with second battery.

Yesterday, the cam went offline. Device Health showed WiFi connection lost. Pulled batteries and fully charged them. Reconnected WiFi.

Checked Device Health again. Left Battery at 99% but Right Battery showed “Add a Battery.” Swapped batteries and reset the cam. Same result.

Finally, I performed a factory reset and reinstalled the cam. Device Health battery status remains unchanged but Solar Status now says “Connected” and Product Name has changed to “Spotlight Cam Solar.”

No solar panel connected to this cam. Can the problem be fixed or have we reached EOL for the first generation Ring Spotlight Cam?

2

Hi @spad13. Since you have done a factory reset and are still having the same concern, the next best step would be to reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

3

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