Spotlight cam - Customized motion zones

I have two spotlight cams, on one of them the customized motion zone is the drag and shape variety (advanced motion detection) and the other is what I can the fan method. I want them both to be the drag and shape variety. Both cameras have the same settings but one works and the other does not. How do I get them both into the advanced motion detection mode to make the customized motion zones be the drag and shape variety.

Thanks

Hi @SeanU. Do you have a Spotlight Cam Wired and a Spotlight Cam Battery? These will each have different forms of motion detection on them, which you can read more about in our Help Center Article here. The Spotlight Cam Wired will have the Customizable Motion Zones while the Spotlight Cam Battery will have the Adjustable Motion Zones. I hope that helps clear things up! :slight_smile:

Caitlyn,

Thanks for the reply. They are both Spotlight Cam Battery models.

@SeanU Thanks for letting me know. I’d suggest reviewing this Help Center Article, which does go over Customizable Motion Zones for battery-operated devices, which was a feature that was recently rolled out. You should have it for all of your devices, so if that article is not helpful, I’d suggest following up with our support team directly to take a closer look. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: