Spotlight Cam Battery won’t re-set

After issues with the app not showing alert videos I reinstalled the app as instructed. Now my spotlight cam battery camera became disconnected to the WiFi. Trying to re-connect it appeared that the batteries (I have 2 installed) might need charging even though the app was frozen at 50% right battery 100% left battery. In plugged both and recharged both to full. Reinserted batteries and app still registers as 50% right 100% left. Tried reconnecting to WiFi it wont go into reconnect mode. Tried a hard reset and no luck there. Anyone else have this problem?

Sorry to hear about this @Dmscheuer! If you held the setup button for 20 seconds to perform a reset, and the camera is not allowing another setup, please try removing and reinstalling the Ring app on your mobile device. If this does not improve your experience, I recommend reaching out to our support team for more in-depth troubleshooting. I hope this helps! :slight_smile: