Spotlight Cam Battery will not do video

Products Security Cams
#1

Spotlight cam only shows … Activating Device. Never get Live View. I’ve tried

  1. Battery is fully charged
  2. Tried different battery
  3. All Device Health is good
  4. RSSI-29 (sitting near the router)
  5. Moved to different locations
  6. Tried different Wifi networks
  7. Reset device and re-setup (multiple times)
  8. Light & siren work as expected
  9. Firmware shows up to date
  10. Lights and siren can be
  11. 4 other Ring devices (doorbell, 1 stickup cam battery & 2 exterior cams) all work as expected

Everything appears normal but no video. This device did work well at one time but video is now a no go.

Any ideas?

#2

I am having a very similar issue. For the last couple weeks the cam has stopped recording video and no snapshots. Sometimes I can get live view and the times I do get live view it will maintain the recording for those but just black video for motion activated and no snapshots at all - it doesn’t even try.

#3

Hey neighbors! Would you mind following up with our support team on this matter? Since you have both tried some troubleshooting steps to no avail, our support team will be able to take a deeper look and offer more advanced troubleshooting steps in order to get your device up and running. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: