Responses (2)

T

Tom_Ring

Hi @mcleanm. With the dual battery option, the Spotlight Cam will first use one battery until it is completely depleted, then it will switch to the second battery. I would make sure both batteries have a full charge, then insert them into the Spotlight Cam. In the battery compartment, there will be a red LED indicator light to let you know that battery is inserted correctly.

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07-09-2020 17:03:21

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M

mcleanm

Thanks for your reply.That is how I assumed it would work. But when I added the second battery on a currently mounted light, it did not recognize the second battery. When the first battery went low, I removed it and at the point the light recognized the other battery and when I returned the newly charged battery, the light did recognize both batteries.Love the light and thanks again for your response!!!!

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08-09-2020 13:55:10

C

CoriLyn

So, we just installed the spotlight cam battery. I charged & inserted 2 batteries. The red lights came on for both & 2 little green batteries showed up in the Ring app. Then after a day, the right battery is not recognized. We took it down, & the battery on the right had slipped out. So I pushed it down good, & made sure the other battery was in & then they both showed up again. Then, we put it back up, & the same thing happened again. Please help!

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02-07-2021 15:55:01

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U

user_752660

I also but two packs and charged them as instructed and placed both in at the same time but when I see it on the app both are draining at the same time!!! What did I do wrong??? Help

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05-06-2025 04:38:17

U

user_752660

I also but two packs and charged them as instructed and placed both in at the same time but when I see it on the app both are draining at the same time!!! What did I do wrong??? Help

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05-06-2025 04:38:23

J

Justin_Ring

Hi

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13-06-2025 21:50:13