We take your feedback very seriously, neighbors, and appreciate you all taking the time to share your experience. As there are only a few troubleshooting steps that can be done with the solar panel, it’s important to also consider device and environmental variables.
If your concern comes from seeing “add a solar panel” in the Ring app device health on IOS, this is not an indicator of your Solar Panel failing to charge. This is merely advertising the Solar Panel as a helpful tip to neighbors with battery-powered devices.
For those who are noticing battery draining with a Solar Panel connected, do keep in mind, as seasons change and cold weather is more consistent, the charge life of a battery can differ. Check out our Community post about battery draining for tips and tricks on optimizing battery performance.
The best steps for troubleshooting your Solar Panel are as follows:
- Clean panel to remove any dirt, dust, or debris.
- Check the adapter is securely plugged into the device.
- Ensure there is no debris or damage to the adapter or port area.
- In most locations, winter means overcast. Please ensure your Solar Panel is receiving several hours of direct sunlight per day.
Of course, if these steps do not resolve your concerns, it would be best to reach out to our support team, at 800-656-1918, for more in-depth troubleshooting.