Spotlight Cam Battery Issues

My spotlight cam is less than a year old. I’ve always used a single battery in it and recently inadvertently let the battery deplete in the device. Now the spotlight cam will not recognize a fully charged battery in either slot or batteries in both slots. The red LED light(s) inside are on, not flashing. Is the device dead? It will not start and thus can not reset it. I know this is a known problem. Anybody have a solution?