Spotlight Cam Battery doesn't connect

Hi there, I have a ring spotlight camera battery, after I’ve changed its battery, the light kept flashing white and blue and wouldn’t connect, I tried to reset the Cam for a number of times but it still didn’t work. I tried to either connect via the Ring Chime Pro or router but nothing’s working. Any suggestions? Thanks.

Great call on attempting a reset @mkdshr! The only other thing I’d add here, is to check the battery slot for any debris, and ensure the hatch is closed. If this concern persists, the best next step will be to reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.