spotlight cam always on

We installed our spotlight cam about a month ago. The lights stay on all night. Even if we manually turn the lights off, the lights turn back on. Has anyone else had that problem? If so, is there a remedy? Thanks.

Hi @VAHusker! This should not be happening. The first best step here would be to check and alter the light settings or any motion scheduling setup in the Ring app. I recommend also checking the area for any heat signatures such as heat vents or AC units, or even moving objects, that might be constantly triggering lights. I hope this helps! :slight_smile:

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I have tinkered with motion sensitivity, etc. and other light settings to no avail. I will try reducing the area of the light field. I believe I read in passing that in a narrow area, there may be glare that will be mistaken as motion. This is not a particularly narrow area – but the building across the way is metal, so may glare.

Thanks for your response. I suppose if push comes to shove, I may have to call customer support.