Spotlight Automatic Shut-off Issue

I appreciate you covering those steps, @danbarn! The settings change should be saving, and if the Ring app shows that it is attempting to save, this is a great sign. The next potential culprit could be the network connection with your Spotlight Camera. Try bringing your Spotlight Camera close to the router for testing, if possible. Checking your RSSI in the device health section is a good way to see if there is any wifi interference.

If this concern persists, and you need more advanced solutions, feel free to check back here for any other neighbor suggestions, or reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: