Hi - need help in getting my SpotCam to read my new 4W solar panel. Works fine on another camera. I tried to reset to factory settings and rebooting per prior posts. Also, when selecting to “Set Up a Device” and selecting “Security Cams”, it goes directly to QR scanner and not a menu of options to select Camera with Solar, as previously stated. Help!
Hi @user80384 There is no specific solar option when setting up a Spotlight Cam in the Ring app, it would be the Spotlight Cam Battery. The Ring Solar Panel requires at least 3-4 hours of direct sunlight per day in order to provide a trickle charge to the camera’s battery. I also recommend reviewing the troubleshooting steps and information on the Ring Solar Panel here. If the issue persists, please reach out to our support team to review things on the back end.