I purchased my spotcam Aug 15, 2019. All of a sudden it goes off line and I cannot manage to make it work. I’ve tried to reset and change out battery with no luck. The spotcam is powering up as an idication in the battery slot, but the sensing portion that is suppose to light up does not even blink at all. What else can I do to fix this discrepancy before resulting to trying to acquire another one through factory warranty? Thank you.
Hey @chuamd45. I recommend reaching out to our support team so they can do more in-depth troubleshooting with you on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes! 