Spot light camera (Battery)

Spot light camera (battery) will not process recorded video just blank screen no audio or video.

Hey @Menyv. Please check out our Help Center Article here for more information on how to address this black video concern. If you continue to have any issues with this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Have tried all steps and nothing. I believe this camera is defective it was working perfectly fine a week ago.