Ring Security Cameras
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Spot Light Cam Disconnect
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Our spot light cam disconnects and reconnect around the same time every day (09:00-17:00) there is a solar panel plugged in and two batteries and the wifi signal is around -30/-45Had the camera for almost 2 years now none of my other cameras are doing this. also reset camera 2 different times any fix? or is camera broken for some unknown reasons.thanks!
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28-01-2021 02:05:05
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Tom_Ring
Hi @raabecca. This sometimes happens when your internet router does daily maintenance or updates. I would check with your internet service provider to see if this is happening with your network. If this isn't the case, I would check with our support team to diagnose this concern for you.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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29-01-2021 21:10:01
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