Sport light battery cam dead

My spotlight battery cam is only 2 months old - a replacement supplied by Ring when my original camera died from wet weather. It was working fine until two days ago when it started to flash white and blue alternately for a while but now it’s completely dead. Fresh batteries and reset button have made no difference- it is completely unresponsive and the app shows it is offline. Is there another way to reset it (other than the reset button on the top). The battery light indicators inside are glowing red showing it is receiving power. I can’t get through to Ring on webchat, I’m guessing that’s down to covid19…

I am having what seems like the exact same issue. Ring spotlight battery cam has stopped working and is unresponsive. The unit is only about 4 months old. I have changed / recharged batteries, tried resetting, but there is zero response from the unit. I have another couple of ring products that are working fine, and I have interchanged the batteries and I know its not a battery or wifi problem.

Any suggestions would be much appreciated.

Sorry to hear about this @Piglethound. As long as the battery is fully charged and fully inserted into the Cam’s battery hatch, the Spotlight Cam should power on. Please double check the hatch for any debris and ensure the hatch is fully closed. If the Cam is still unresponsive, even after a reset, our support team will be able to help best by phone.

I have exactly the same issue.

I contacted Ring support- on the phone as no one was answering webchat - they declared my spotlight cam dead and have replaced it free of charge.

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My spotlight battery cam is only 2 months old - a replacement supplied by Ring when my original camera died from wet weather. It was working fine until two days ago when it started to flash white and blue alternately for a while but now it’s completely dead. Fresh batteries and reset button have made no difference- it is completely unresponsive and the app shows it is offline. Is there another way to reset it (other than the reset button on the top). The battery light indicators inside are glowing red showing it is receiving power. I can’t get through to Ring on webchat, I’m guessing that’s down to covid19…