Spent 2 hours on phone floodlight still not connected

I’ve done everything. My floodlight will not connect. Won’t even have the ring Wi-Fi network show consistently to connect to. I’ve tried hard resets on everything and still not connecting. What a crappy experience.

Sorry to hear about this, @Hmeeles. If there are lights on the Floodlight Camera but the setup mode does not present the Ring setup network, try completing the setup on another mobile device, if possible. Good call on performing a reset, as that would be the next best step. As you’ve completed this step already, if the setup is still not completing as intended, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.