Speed up the time for live view by loading a lower res video

Products Video Doorbells
1

Not sure if this should be under feature request…

My ring doorbell WAS about 10m away from my wifi extender, the live view loads fine and normally it will take about 8sec to load

I have since relocated the wifi extender to next to Ring (within 1m) and I noticed that the load time has dropped significantly to around 4-5sec plus I also noticed that the live view stream itself is noticeably higher res than before the relocation.

My question is around setting the resolution to improve load time. Do we have an option to select the live video resolution so that the video loads even faster? So I am perfectly happy with the low res as long as I know what’s happening and be able to communicate quickly using the mic. I don’t need high res to see the person but I would love to have Ring app loads very quickly (1-2s).

Thank you.

2

Great question, @coolmoss! At Ring, we want you to be able to access your videos as quickly as possible. For this reason, there is an Adaptive Video feature which will prioritize speed over image quality in real time, and automatically. There are no controls for this feature, as it is based on available network bandwidth, signal, and even your mobile device connection. Another quick video access solution is the Rapid Ring app, which provides an environment dedicated to live viewing, while having no impact on image quality.

Check out our help center article about Adaptive Video for more information. As we value our neighbors’ feedback, feel free to also add any further ideas for this to the Feature Request board. :slight_smile:

1 Like
3

Thank you.

Didn’t know about Rapid Ring.

I have also raised the feature request.

Cheers!