Speaking but no sound

I have the ring doorbell 2. Can hear sound internally but when I speak to whoever is outside there is no sound outside, can anyone help with this please?

Hey @Jpar. Have you attempted to talk via Live View in the Ring app from another device? If you can test the two-way talk from a tablet or another phone to see if there is still no audio from the outside that would be great. Keep me updated on how that works for you.

Hey there
Yes have tried with live view and when doorbell is rung from 2 different phones and echo show device and none work

@Jpar I’m glad you’ve tried on other devices! At this point, I would recommend to reach out to our support team here, and then let us know what they were able to do for you. :smiley_cat: