So I purchased and installed my 2nd gen 2020 model doorbell, everything was fine 2 way was working until a few days ago. Now when i try to speak to someone at my door all they hear is crackling. I took my doorbell off and tried a reset and when it boots up and says whatever it says when it connects its the same thing, crackling/ blown speaker sound. I tried to submit some kind of service request or find out how to get a replacement and it is like jumping thru hoops… I just bought it on Amazon on Prime day, so less then 2 months ago but apparently they only give you 30 days to return/ replace it. I don’t have the time to sit on hold on the phone for something less then 2 months old.
Hi @user22391. A full reset is the troubleshooting step I also would have recommended for the audio concern you’re experiencing. If you have a different smartphone or a tablet, have you tried utilizing the two-way audio on there? This can help confirm if the audio concern is specifically with the Doorbell or if it could be something with the connection between the Doorbell and your phone.
If this crackling sound persists when using the two-way audio on a different smartphone or tablet, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.