I bought a solar panel and now realizing I’m missing a few screws. On the mounting plate of my Spotlight Cam, there is a pair of screws on either side of the charging cable, and I also see I never installed the central (may security?) screw on the plate either. Where can find these, or what size should I buy to replace from hardware store?
Hello, thank you for the reply. I have the spotlight battery cam, but I noticed the spare parts kit (https://ring.com/collections/accessories/products/spare-parts-for-spotlight-cam-battery) have screws for the mounting base/collar, but I don’t think those are for the mounting PLATE (the plastic insert that slides onto the camera). I also see that the charging cable is a microUSB in the spare kit set, which is odd because my device needs a DC barrel power jack (the cyclindrical peg connection for power) - maybe I have a different generation? Thank you for any clarification.
Hey @kathylovey. If you’re not finding the exact parts you need in the Spare Parts, you might need to contact support. Our support team might be able to locate the part you need or tell you the correct size. When you call, try to have a picture handy, as this might help them identify what you need. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.