Spare Parts for Ring Video Doorbell 3 - Out of stock

There are important parts missing from this doorbell, I have already spoken to customers services on two occasions via their 01727 number which is at Premium Rate from the UK, costing me 55p per minute. As a Pensioner with a limited budget I can’t afford to keep phoning them.
On the 2nd phone call they promised me a spare parts kit for my Ring Video Doorbell 3 (Free of Charge). I have a a reference Request : PLC2EAD-6E6E. It still hasn’t arrived.
I am looking to chase this up, as at the moment I have a doorbell which I am unable to install until I get this kit., which is still showing as out of stock on the Ring website. I desperately need the security screw and the level.

Hi @mep135. In the Community, we do not have access to account information or order information. The next best step is to continue working with our support team for further assistance with your concern. You can also reach out to our support team on Facebook or Twitter (X) by sending a PM to @Ring.

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