Ring Video Doorbell
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Sound records fine until someone rings
battery-video-doorbell
troubleshooting
Hi, this keeps happening to my Video Doorbell 2. Sound records properly until somebody rings the bell - then it's just this loud noise. Wifi signal is strong and it's always after the bell is pressed - live view without anyone ringing is fine for audio. Example of this (I've applied video blurring for privacy) https://youtu.be/pyKdgUmpVuw I've tried resetting and reconnecting to wifi. Do I need to get a new doorbell or is there some way to fix this? Thanks
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08-06-2023 12:28:51
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Tom_Ring
Hi @r7martin. Thank you fro providing that video. I would suggest going over the troubleshooting steps listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router). If this problem persists, you'll need to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-06-2023 06:38:45
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