Sound records fine until someone rings

Products Video Doorbells
1

Hi, this keeps happening to my Video Doorbell 2.

Sound records properly until somebody rings the bell - then it’s just this loud noise. Wifi signal is strong and it’s always after the bell is pressed - live view without anyone ringing is fine for audio.

Example of this (I’ve applied video blurring for privacy)

I’ve tried resetting and reconnecting to wifi. Do I need to get a new doorbell or is there some way to fix this?

Thanks

2

Hi @r7martin. Thank you fro providing that video. I would suggest going over the troubleshooting steps listed in this Help Center article here. If this problem persists, you’ll need to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.