Responses (17)

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  abc

  update: Ring sent me a replacement keypad (Gen 2) and it arrived within a few days, along with return label to send back my defective gen 1. my original Gen 1 was wall-mounted (and powered continuously via wiring hidden in the wall from my old ADT system) , but because the Gen 2 keypad is smaller I had to patch/paint a bit of a hole in the wall that my Gen 1 was conveniently covering. It's not always an advantage to make a product smaller! :neutral_face: That aside, I installed and activated the new keypad, and removed the old one from my system. Everything is working normally now - sounds and all. Thanks Ring! Let me take this opportunity to complain about 1 serious design deficiency with the newer Gen 2 keypad - it's something already noted by many other customers and I think it's got to be one of the top requested features, e.g. https://community.ring.com/t/keypad-gen2-mode-lights/7997 Ring: **Please bring back the always-illuminated MODE lights when the keypad is constantly powered and power-save mode is off, just like the old gen 1 keypad** (and just like probably 100% of every other alarm system out there). It absolutely makes zero sense why you don't keep LED displaying the current system mode status on when the unit is AC-powered. The gen2 keypad has otherwise made using my system WORSE than it was originally with gen1 keypad. Please fix ASAP.

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  06-02-2021 01:36:30

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  terralav

  So, I've gone through 2 keypads (both gen 1). The audio is now gone on the second one. I've tried calling Customer support but each time I'm told wait time is more than 45"!!!! Frustrating... Since we've lost the audio, we've tripped the alarm 3 times... very annoying! Can customer support reach out to me please? You have my log-in info...

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  06-09-2021 04:15:36

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  Tom_Ring

  Hi @terralav. The Ring Community is a neighbor to neighbor support forum and it is not monitored by a member of the support team. Any account specific related concerns will have to be addressed by reaching out directly to our support team, as no one in the Ring Community has access to your personal information. :slightly_smiling_face:

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  07-09-2021 07:13:40

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  ljnona

  Read this thread. Had same issue. No beeps or voice coming from keypad. Called Support. Did the typical reset on the back, change mode etc. Had to explain twice that keypad was functioning but silently. They are replacing with a gen 2 upgrade.

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  01-08-2022 03:28:14

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  user31892

  I’ve had my Ring system for about two weeks. Yesterday everything was fine and today the keypad speaker sounds exactly as you described. Pretty disappointed it didn’t last two weeks. I don’t even have the volume set very loud.

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  02-01-2023 02:38:33

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  Justin_Ring

  Hi @user31892. If you have tried the recommended troubleshooting steps mentioned in this post and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assitance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  03-01-2023 07:33:18

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  Tsax6010

  I found this forum post troubleshooting the same symptoms of distorted sounds from one of my gen2 keypads. After removing the keypad from the app and doing the paperclip hard reset, the speaker started working normally again after being added back.

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  16-01-2024 11:41:54

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