Ring Alarm
Sound on my Keypad was going and is now gone
About a week ago when I'd key in the buttons on my Keypad it started sounding kind of fuzzy and different. The beeps from pressing keys and the "home and armed" or "disarmed" would come through distorted (picture a robot fighting to stay alive in a movie). After about a day or two, the sound completely stopped on my Keypad. Buttons still click in the code and it still works, but the sound stopped. I tried charging it, but it was almost fully charged; and the firmware says it's all up to date. Anyone else have this issue and if so, how'd ya fix it??
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23-07-2019 01:58:18
Responses (17)
- A
interesting... was thinking to report my problem here and just came across this thread. I installed my new Ring Alarm system about 2.5 months ago, and then a couple weeks ago I noticed the same sort of strange _change_ to the sounds coming out of the keypad speaker - pretty well just how the original poster of this thread described. At the moment, although the sounds haven't completely died, but the sounds are indeed fuzzy and distorted sometimes (seems to change randomly). Not only that, the clicking sound sometimes seems slightly different pressing different keys, which makes no sense at all... When new, the sounds were all crisp, uniform and clear, but something has changed. I would have thought the sounds are produced by a piezoelectric speaker, but to me it almost sounds like an old fashioned paper speaker cone that's been damaged. If a piezo speaker, weird that it would fail so quickly/easily. Has everyone else with this problem had the sound completely die and have to replace the keypad?
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22-05-2020 01:22:10
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Ajust chiming in here with an update... I posted back in May2020 that my keypad (gen1) had distorted sounds after a couple months from original installation, same as the OP reported. I noticed the distortion was worse at higher volume levels, so I turned the keypad chirp volume down (in the app settings) to around 50-75% or so, and that seemed to make the keypad audio sound ok, or at least less distorted well yesterday (now Jan 2021), the keypad suddenly stopped making any sounds at all. None of the normal audio sounds work any more - keypad clicks, verbal mode change announcements, chirps when sensors activated, etc. Changing the audio volume, or resetting the keypad doesn't do anything to fix this. Otherwise the keypad does function normally, just without any audio feedback. Annoying It seems the speaker/piezo has completely died. Pretty sure this is a simple hardware failure, and it seems to be a fairly common occurrence reported by many others on this forum edit: did anyone here get a replacement keypad from Ring for this problem? and more specifically, if your original keypad was a gen1 model, were you able to get another gen1 as replacement? Not really thrilled at the idea of getting a gen2 if that happens to be the only one Ring is now offering, since I'd have to modify my wall mount, and also I read that the gen2 no longer continuously displays the system's mode status when permanently powered (an essential feature, IMO) edit2: called support and got answers to my own question above - Ring is going to send me a replacement keypad, but unfortunately gen1 keypads are no longer available so it will be a gen2 unit
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27-01-2021 06:38:44
- I
sounds like this is what's happening to mine... i'll try the reset but get prepared to call Ring and ask for a replacement. it's weird because the system is only a few months old.
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14-09-2020 09:31:07
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- J
Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad.
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25-11-2020 04:58:02
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- A
update: Ring sent me a replacement keypad (Gen 2) and it arrived within a few days, along with return label to send back my defective gen 1. my original Gen 1 was wall-mounted (and powered continuously via wiring hidden in the wall from my old ADT system) , but because the Gen 2 keypad is smaller I had to patch/paint a bit of a hole in the wall that my Gen 1 was conveniently covering. It's not always an advantage to make a product smaller! :neutral_face: That aside, I installed and activated the new keypad, and removed the old one from my system. Everything is working normally now - sounds and all. Thanks Ring! Let me take this opportunity to complain about 1 serious design deficiency with the newer Gen 2 keypad - it's something already noted by many other customers and I think it's got to be one of the top requested features, e.g. https://community.ring.com/t/keypad-gen2-mode-lights/7997 Ring: **Please bring back the always-illuminated MODE lights when the keypad is constantly powered and power-save mode is off, just like the old gen 1 keypad** (and just like probably 100% of every other alarm system out there). It absolutely makes zero sense why you don't keep LED displaying the current system mode status on when the unit is AC-powered. The gen2 keypad has otherwise made using my system WORSE than it was originally with gen1 keypad. Please fix ASAP.
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06-02-2021 01:36:30
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TSo, I've gone through 2 keypads (both gen 1). The audio is now gone on the second one. I've tried calling Customer support but each time I'm told wait time is more than 45"!!!! Frustrating... Since we've lost the audio, we've tripped the alarm 3 times... very annoying! Can customer support reach out to me please? You have my log-in info...
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06-09-2021 04:15:36
THi @terralav. The Ring Community is a neighbor to neighbor support forum and it is not monitored by a member of the support team. Any account specific related concerns will have to be addressed by reaching out directly to our support team, as no one in the Ring Community has access to your personal information. :slightly_smiling_face:
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07-09-2021 07:13:40
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Mlgerdes1
The same thing just happened to mine. I keyed in the code and it sounded garbled the first couple digits then quit making any sound. No warning. I checked the volume and i tried resetting it with no results. I have a ring security plan so I will call for a replacement. Thanks for the info everyone.
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16-02-2020 03:01:25
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