Sound on my Keypad was going and is now gone
About a week ago when I'd key in the buttons on my Keypad it started sounding kind of fuzzy and different. The beeps from pressing keys and the "home and armed" or "disarmed" would come through distorted (picture a robot fighting to stay alive in a movie). After about a day or two, the sound completely stopped on my Keypad. Buttons still click in the code and it still works, but the sound stopped. I tried charging it, but it was almost fully charged; and the firmware says it's all up to date. Anyone else have this issue and if so, how'd ya fix it??
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23-07-2019 01:58:18
Responses (17)
- S
The same thing happened to mine, anyone find a fix? Other than getting a replacement? Also, how do I get a replacement?
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17-05-2020 07:14:06
CHi neighbors. If you have removed your Keypad from your system,[factory reset it](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices), and then re-set up the device and the sound is still gone, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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18-05-2020 09:41:57
MRing has set up their systems to discourage anyone from getting help.
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21-05-2020 04:13:48
- A
interesting... was thinking to report my problem here and just came across this thread. I installed my new Ring Alarm system about 2.5 months ago, and then a couple weeks ago I noticed the same sort of strange _change_ to the sounds coming out of the keypad speaker - pretty well just how the original poster of this thread described. At the moment, although the sounds haven't completely died, but the sounds are indeed fuzzy and distorted sometimes (seems to change randomly). Not only that, the clicking sound sometimes seems slightly different pressing different keys, which makes no sense at all... When new, the sounds were all crisp, uniform and clear, but something has changed. I would have thought the sounds are produced by a piezoelectric speaker, but to me it almost sounds like an old fashioned paper speaker cone that's been damaged. If a piezo speaker, weird that it would fail so quickly/easily. Has everyone else with this problem had the sound completely die and have to replace the keypad?
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22-05-2020 01:22:10
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Ajust chiming in here with an update... I posted back in May2020 that my keypad (gen1) had distorted sounds after a couple months from original installation, same as the OP reported. I noticed the distortion was worse at higher volume levels, so I turned the keypad chirp volume down (in the app settings) to around 50-75% or so, and that seemed to make the keypad audio sound ok, or at least less distorted well yesterday (now Jan 2021), the keypad suddenly stopped making any sounds at all. None of the normal audio sounds work any more - keypad clicks, verbal mode change announcements, chirps when sensors activated, etc. Changing the audio volume, or resetting the keypad doesn't do anything to fix this. Otherwise the keypad does function normally, just without any audio feedback. Annoying It seems the speaker/piezo has completely died. Pretty sure this is a simple hardware failure, and it seems to be a fairly common occurrence reported by many others on this forum edit: did anyone here get a replacement keypad from Ring for this problem? and more specifically, if your original keypad was a gen1 model, were you able to get another gen1 as replacement? Not really thrilled at the idea of getting a gen2 if that happens to be the only one Ring is now offering, since I'd have to modify my wall mount, and also I read that the gen2 no longer continuously displays the system's mode status when permanently powered (an essential feature, IMO) edit2: called support and got answers to my own question above - Ring is going to send me a replacement keypad, but unfortunately gen1 keypads are no longer available so it will be a gen2 unit
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27-01-2021 06:38:44
- I
sounds like this is what's happening to mine... i'll try the reset but get prepared to call Ring and ask for a replacement. it's weird because the system is only a few months old.
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14-09-2020 09:31:07
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- J
Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad.
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25-11-2020 04:58:02
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- M
Thank you for sharing your results with the Community, @abc! This, along with your details on the process, will surely help other neighbors who might have similar questions or concerns. We are glad to hear that support was able to assist! :)
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27-01-2021 11:07:29
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Mlgerdes1
The same thing just happened to mine. I keyed in the code and it sounded garbled the first couple digits then quit making any sound. No warning. I checked the volume and i tried resetting it with no results. I have a ring security plan so I will call for a replacement. Thanks for the info everyone.
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16-02-2020 03:01:25
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