Sound on my Keypad was going and is now gone

About a week ago when I’d key in the buttons on my Keypad it started sounding kind of fuzzy and different. The beeps from pressing keys and the “home and armed” or “disarmed” would come through distorted (picture a robot fighting to stay alive in a movie). After about a day or two, the sound completely stopped on my Keypad. Buttons still click in the code and it still works, but the sound stopped. I tried charging it, but it was almost fully charged; and the firmware says it’s all up to date. Anyone else have this issue and if so, how’d ya fix it??

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Call support for a replacement. There isn’t anything you can do to fix it. It’s a blown speaker.

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Same thing happened to me this past week. Exactly as you described.

Mine is starting to go I’m getting the garbled sound I’m afraid mine is going to go. My system isn’t a month old this is very disappointing.

Just ran into the same problem. The sounds was fuzzy and now doesn’t work. The unit is only a few months old.

Mine is doing the same thing.
Resetting it did not help.

Hey neighbors! For Keypad audio concerns, checking the volume setting in your Ring app will be the best first step. Try also unplugging the Keypad and plugging back in.

As it looks like most have attempted the above steps and more, the next best step will be to reach out to our support team.

The same exact thing happened to me. After adjusting the volume settings in the app did not help, I contacted Ring Support; we removed the device from the app, did a factory reset, and added the device back and it still did not work. Ring is sending me a replacement keypad, no charge (with Ring+, you get extended warranty with no expiration). Overall, Ring is the greatest!

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The same thing just happened to mine. I keyed in the code and it sounded garbled the first couple digits then quit making any sound. No warning. I checked the volume and i tried resetting it with no results. I have a ring security plan so I will call for a replacement. Thanks for the info everyone.

The same thing happened to mine, anyone find a fix? Other than getting a replacement? Also, how do I get a replacement?

Hi neighbors. If you have removed your Keypad from your system,factory reset it, and then re-set up the device and the sound is still gone, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Ring has set up their systems to discourage anyone from getting help.

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interesting… was thinking to report my problem here and just came across this thread. I installed my new Ring Alarm system about 2.5 months ago, and then a couple weeks ago I noticed the same sort of strange change to the sounds coming out of the keypad speaker - pretty well just how the original poster of this thread described. At the moment, although the sounds haven’t completely died, but the sounds are indeed fuzzy and distorted sometimes (seems to change randomly). Not only that, the clicking sound sometimes seems slightly different pressing different keys, which makes no sense at all…

When new, the sounds were all crisp, uniform and clear, but something has changed.

I would have thought the sounds are produced by a piezoelectric speaker, but to me it almost sounds like an old fashioned paper speaker cone that’s been damaged. If a piezo speaker, weird that it would fail so quickly/easily.

Has everyone else with this problem had the sound completely die and have to replace the keypad?

sounds like this is what’s happening to mine… i’ll try the reset but get prepared to call Ring and ask for a replacement. it’s weird because the system is only a few months old.

I have the same issue with my keypad. The sound is very fuzzy and I cannot hear any keypad presses. Only had the system for 2 months and its malfunctioning like this…what a joke!

Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad.