Hello. I added a new ring 2 doorbell and deleted my old one. The ring protect plan did not transfer to the new one. Any ideas how to fix this?

'Once the old plan is cancelled, you will receive a prorated refund amount based on the amount of time used.' Shouldn't that be be a refund of the remaining time NOT used?

I've just been told that the annual subscription I had with my 4 month old Ring Doorbell 4 can not be transferred to a new Ring Doorbell 4. The old doorbell has been diagnosed as faulty by Ring Technical Support and they've sent me a replacement. Technical support said the Ring Protect + subscription can be transferred to the replacement device, but customer services have told me I need to cancel my old annual subscription (for which I'll be refunded pro-rata) and subscribe to a new annual subscription. This does not seem fair - I am being forced to either sign up to another full year or pay a premium for taking a monthly subscription. This seems to contravene my consumer rights - I'm waiting for a manager to call me back.. Come on Ring, get this sorted without entering into a legal battle!

‎Sound of cars driving by triggering motion notification CONSTANTLY

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KS2020

Sound of cars driving by triggering motion notification CONSTANTLY

Sometime in the past couple days, it seems a change has been made that picks up the sound of nearly every car that drives by our house and triggers the "motion" so we get a notification on our phones - about 10-15 times per hour.The app used to have an option to turn off sound triggers but I it's either been removed or buried where I can't find it. Motion Sensitivity is already at "Less Motion". The doorbell does not even face the street and the Zone is only directed at our front door and yard.

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11-11-2020 17:26:44

Responses (1)

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Eagle328

There has never been a sound trigger on any doorbells Ring sells.

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12-11-2020 17:32:47

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