‎Sound notification problem on Xiaomi 12 Lite

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O

OscarTheGrouch

Sound notification problem on Xiaomi 12 Lite

app-settings

troubleshooting

cs-support

Using a wired ring doorbell, I receive push notifications when someone presses the doorbell, but it is very rare for there to be a sound notification. This renders the doorbell useless, unless I'm eating the phone screen Works ok on iphone13 I've followed various suggestions, battery settings, hidden settings etc. to no avail. Help!

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29-06-2023 07:48:41

Responses (3)

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Justin_Ring
Hi @OscarTheGrouch. You can also check out our list of [Android apps that interfere with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-Causing-Issues-with-the-Ring-App). If you have one of these apps, it could be causing your concern. If you do not have any of these apps, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-06-2023 05:21:38
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O
OscarTheGrouch
I checked and have none of the apps listed. The issue is sporadic, it seems. Most of the time it does not work.
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03-07-2023 07:13:44
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O
OscarTheGrouch
Customer support states it's down to the handset So basically asking me to discuss the issue with Xiaomi 🤷🏻‍♂️
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03-07-2023 01:50:07
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