Responses (2)

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Tom_Ring

Hi @rnld. Try going into your iPhone settings and selecting notifications. From there, find the Ring app and Allow Critical Alerts. This will allow critical alerts to appear on the lock screen and play a sound even if do not disturb is on or the iPhone is muted. I hope this helps!

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23-12-2020 17:16:27

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user_51f835

Any idea why my critical alerts are no longer audible when my iPhone is on silent for my floodlight camera? It suddenly stopped working a week ago after it worked fine before then. I did not change any settings. I really hopes it's not because I didn't pay for the premium protection plan.

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25-06-2024 00:03:49

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user_7366c5

There is no option for critical alerts

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05-07-2024 07:20:23

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Caitlyn_Ring

Hi @user_7366c5. Currently, Critical Alerts are only available for the following alerts: Ring Alarm Alarming, Low Temp Detected, and Water Detected. If you do not have a Ring Alarm Security system, you will not see the option for Critical Alerts. The Priority Alerts feature, which applies to Ring Doorbells and Security Cameras, is only available on iOS. Priority Alerts also requires a Ring Protect Plus or Pro subscription to use.

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08-07-2024 17:32:11

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Caitlyn_Ring
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23-06-2022 22:37:31
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