Sound issues on Ring Doorbell Pro

Hi AllI have a ring doorbell pro. The sound seems to be good and I can even hear people next door or across the road. The issue I seem to have is when people either press the doorbell or If go on live view when people are at the door. When the person outside talks, the sound on my phone keeps cutting out and I can barely hear them. I have checked my time line and it seems to be fine so i think it’s only on live view, can any one help to see what I can do ?Many thanks