Sound issues, can speak, can't hear

Hi there, @Boofaloo! Audio concerns, especially intermittent or live ones in nature, can often be related to wifi signal strength. As you’ve confirmed checking your modem and router already, it is a great step to also check the RSSI in your Ring app. Here’s our Community post for tips on optimizing RSSI.

The next best variable to check is mobile device connection. Please ensure there is not a VPN enabled on your mobile device, and test wifi connection only or cellular data connection only to see if audio is better with either.

Confirming the audio is working fine in your recordings rules out many factors, and narrows the likely cause of this concern to be network, mobile device, or app related. If possible, testing out live view/ audio on another mobile device entirely can sometimes rule out mobile device variables. I hope this helps! :slight_smile: