Sound crackly

We have just recently brought a ring door bell and since installing it the sound is very crackly, the sound cuts in and out

@Linkyloo wrote:
We have just recently brought a ring door bell and since installing it the sound is very crackly, the sound cuts in and out

“Sounds” like (no pun intended) a poor Wi-Fi issue. Also a strong RSSI signal connection (Device Health - Signal Strength ) doesn’t necessarily mean a good data connection.

https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router

You might need a Wi-Fi repeater (or the Ring Chime Pro) to solve your issue. There are several other ways to improve your Wi-Fi performance too.

https://community.ring.com/t5/Security-Cams/Motion-detection-appears-all-black/m-p/53419

Hope this helps you :slight_smile: