‎Sometimes our camera doesn't record or notify us of movement

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user50936

Sometimes our camera doesn't record or notify us of movement

battery-video-doorbell

troubleshooting

Hi, We've had our Ring Peephole cam for three years and it has always worked fine. Now, suddenly, it's very erratic. It sometimes fails to record deliveries and other movements. The battery is charged and the WIFI signal strength is 59, which I understand is very good. What can be causing such inconsistent behavior? Wayne

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13-07-2023 12:26:33

Responses (1)

T

Tom_Ring

Hi @user50936. An RSSI of -59 is not very good. Rather, it is close to being out of the usable range. You can find more information [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). I would suggest rebooting your device, which can be done in the Device Health menu of the Ring app. Let me know if this helps.

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14-07-2023 02:36:15

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