Was working great for first 4 months but just recently starting to have 2 problems…
Get notification and can see on the dashboard a person at the door so it is not a phantom notification…but then there is no recording for it. Not happening all the time but enough to be an issue.
One out of every 7 or so recordings are black screen only
RSSI is fine/wifi is strong. Hardwired so no power issue.
Hello @Mfalc ,
Ironically, one of my closest outdoor Stick-Up plug-in cameras was the one I had the most connection problems with. Even though it had a relatively strong (lower # of 48) RSSI value. Wi-Fi issues are frequently the cause of most video problems (Live View, connecting issues, “Black Screen” only). Video requires a much higher Wi-Fi data-stream connection. A strong signal (low RSSI value) connection doesn’t necessarily mean a good data connection. In my case, even with a good RSSI signal strength number (displayed on “Device Health”), the issue was the Wi-Fi between the router and the camera was passing through a brick fireplace that has a metal chain grating in front of it. Since I couldn’t reduce the distance between my mounted cam and router (to improve Wi-Fi reception), a Wi-Fi ‘repeater’ type-device enabled me to have the signal ‘go around’ the brick/metal grate. Any good 2.4 GHz Wi-Fi repeater, or the Ring Chime Pro bridge the signal interference issues. Now, both my Live View connection and Black Videos not longer occur and Live View is established rapidly every time! Here is a link with more details:
Because you are having “Black Screen” videos frequently, this makes me believe more that your issue IS with Wi-Fi. Something four months ago has created enough interference to degrade your high-data video stream (neighbor’s routers, interference from other radio frequency-producing devices, electric motors, A/C compressors, etc.). The Notifications does not require nearly as much data connection as does the video stream, so that’s why the Notifications are getting through.
If you still encounter difficulties with missing or Black-screen videos, telephone Ring Support for help:
Unfortunately, due to the Covid-19, their available hours have been changed also:
I hope this information helps you