Some doorbell motion detections not viewable

My video doorbell flags numerous motion detections, but most of them cannot be viewed: When I click on any of them, there is no video and the only thing I can do is delete it. Why is this happening?

It seems pointless to indicate a motion detection in the history log and then have it not viewable.

Hi there, @bmwracer! When this occurs, try visiting via web browser and logging in there. Once logged in at check your plans section to ensure subscription is active, and check your video recordings from there to see if they will play. Feel free to let us know how this goes! :slight_smile: