I am facing the similar issue with ring doorbell pro2. After working with Ring Tech support and spending couple of hours, I was given a 35% off coupon and was advised to get a new ring door bell. I am scared to go for new ring door bell, after reading this article, looks like ring doesn’t have a solution for this issue. Not sure how can ring ensure this issue doesn’t occur again on new device?
we have same issue with our cameras and after trying everything and calling them they suggest to buy new device. very disappointed. this is their plan to sell more products. they update the software and old devices dont work any more. probably they learned from apply how they slowed down old phones and made people to upgrade their phone.
Having these same problems. Tried everything recommended. Electricity seems fine. Doorbell rings. Motion sensor active. No video or microphone. Tried to reconnect numerous times. So - now what. Do I give up this product - replace it - does Ring replace it. Does this product just have a limited life span. I lived my Ring doorbell. I miss it very much. Nothing has worked and I’m throwing in the towel.
Having used nest so many years, because of BF deals, I got a ring floodlight camera (wired pro). First, floodlight stopped coming on with motion. Solution is to reset/set up camera. It works for a few days stops again. Now, from the app the camera is showing offline. From the router, it looks like it is connected. If I login through web and look at the dashboard snapshot it’s also current, so I think it’s still connected to the wifi, but reporting it incorrectly. Again I reset/set up camera again and it works for a few days. Unless someone responds to me here that will magically address these issues, floodlight doesn’t seem to be production ready in my opinion and very buggy. Any ideas before I send it back? Why is this marked solved if people are still complaining and the supposed fix is resetting.
My Ring Security camera and lights worked 2 days, then went offline. There was no power glitch, no router interruption, nothing that would cause this. My camera is mounted 30 feet off the ground. Pushing a reset button is hardly an option. How about fixing the real problem?
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Hi @rgstubbsjr. You can check the status of Ring on our status page here. On Dec 7, 15:56 UTC our teams identified an issue that caused failures throughout the app such as settings changes not saving and live videos (dings, motions, live views) failing to connect. This issue may have also caused login failures on all platforms including Ring.com. As of Dec 8, 02:44 UTC, our teams have resolved this incident and you should be able to access the Ring App and your devices normally.
I have the same issue, working but ring says wifi offline. Was there a solution?
I have the same issue going on. It started happening today on a Ring Spotlight Wired Outdoor Camera. I have 9 cameras in total and it is only occurring on this one. The iPhone and iPad apps show it completely offline, but it is not. It is connected to the WIFI network (verified using my router mesh software), and also when I log into Ring.com, it shows the current live view (with the offline icon on the picture). The iPhone and iPad apps show the timeline being recorded, but show device is offline. Appears to be a Ring issue.
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Same here, started this morning on doorbell Pro. It’s capturing motion alerts but showing offline at the same time.
It’s clearly NOT an internet issue.
I was able to get the issue to be resolved following the solution at [Ring doorbell shows offline but still records video and sends alerts - #4 by Marley_Ring Ring doorbell shows offline but still records video and sends alerts - #4 by Marley_Ring
But this required me to put up extension ladder to get up to the camera that is mounted high to press the button on and off. I suppose this cleared up the faulty state it was stuck on even though it was connected and recording. Certainly not very convenient.
Using a Ring Doorbell 2 for 2 years. Worked perfectly till March 21. Then no more live view. Called up multiple times since then. They get you to reconnect to WiFi. They believe issues resolved. But after 3 days the Ring device isn’t showing in the connected devices to home network. All Ring features still work. Just no live view. I’ve tested this the past few weeks and it’s the same 3 days pass then no more live view. RSSI - 46-49. Definitely software issues. Some comments above mentioned March 21 issues started. Never buying Ring devices again once it dies
Having same issues as everyone with one or both cameras showing offline but all notifications working. I had cycled power to the router and they came back, then had to repeat weeks later. Funny how they keep saying it’s fixed, when this problem obviously has been an issue for a couple years. One bell is 10 feet from the modem and both capturing video fine, so like everyone else, I’m saying it’s not week signal like ring keeps insisting.
Hi I’ve had the same issue again today (though admittedly I haven’t been routinely checking to see if it’s always online. It shows up as offline, but the timeline is working.
Same problem here as well. Shows offline but it takes snapshots and registers movement which I can watch back. Just no live view. In settings I switched live view off and on; which showed a message which said my ring device was back online. It shows the latest snapshot again and in device health my WiFi RSSI -35… but liveview is not available.
Resetting it by screwing off the front plant and reconnecting with the button underneath the front plate works but for 3-4 days…
Edit: I got two more cameras with no problems at all, just the wired doorbell
Ring cam Shows Offline But Still Captures Video and Sends Alerts
Same issue, any updates on a fix?
I’m about ready to toss out my stick up cams, doorbell, solar panel and start over with a new company. This is ridiculous. This issue has been going on long enough. Even when this issue isn’t present, it seems when I need my cameras to work the most, they take so long to enable live view I miss whatever I’m trying to see.
I have two doorbells. The one that is giving this same issue is in an area that is potentially more exposed to rain and elements. Is this also the case for anyone else? This is the camera that gives me the most trouble.
Ring floodlight offline in the app for me also, camera has only been up a couple of weeks then all of a sudden it say offline in the app. I also get notifications of movement and can view the events in history so it is still connected to Wi-Fi. I have doorbell 2 pro and spotlight camera that have not missed a beat.
I am getting an issue where I can get motion and rings from my doorbell but getting message that it is offline when trying to access live view