Ring Video Doorbell
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Solved: Ring doorbell pro - working but showing offline on app
Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). However, it will still notify me when motion is detected and when the doorbell is rung. Video still records and can be played back. However, because the app is showing it's offline, I can't see a live view from the doorbell. I tried reconnecting the and setting up the device again, but the device still shows it's offline (but still working). Any idea what is going on?
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01-06-2020 23:34:38
Responses (63)
- A
I have the same issue going on. It started happening today on a Ring Spotlight Wired Outdoor Camera. I have 9 cameras in total and it is only occurring on this one. The iPhone and iPad apps show it completely offline, but it is not. It is connected to the WIFI network (verified using my router mesh software), and also when I log into Ring.com, it shows the current live view (with the offline icon on the picture). The iPhone and iPad apps show the timeline being recorded, but show device is offline. Appears to be a Ring issue.
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03-01-2022 16:32:15
- U
Same here, started this morning on doorbell Pro. It's capturing motion alerts but showing offline at the same time.It's clearly NOT an internet issue.
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03-01-2022 17:10:24
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- A
I was able to get the issue to be resolved following the solution at [Ring doorbell shows offline but still records video and sends alerts - #4 by Marley_Ring https://community.ring.com/t/ring-doorbell-shows-offline-but-still-records-video-and-sends-alerts/79459/4 But this required me to put up extension ladder to get up to the camera that is mounted high to press the button on and off. I suppose this cleared up the faulty state it was stuck on even though it was connected and recording. Certainly not very convenient.
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04-01-2022 15:35:48
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- AK
Using a Ring Doorbell 2 for 2 years. Worked perfectly till March 21. Then no more live view. Called up multiple times since then. They get you to reconnect to WiFi. They believe issues resolved. But after 3 days the Ring device isn't showing in the connected devices to home network. All Ring features still work. Just no live view. I've tested this the past few weeks and it's the same 3 days pass then no more live view. RSSI - 46-49. Definitely software issues. Some comments above mentioned March 21 issues started. Never buying Ring devices again once it dies
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11-01-2022 03:23:08
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- D
Having same issues as everyone with one or both cameras showing offline but all notifications working. I had cycled power to the router and they came back, then had to repeat weeks later. Funny how they keep saying it's fixed, when this problem obviously has been an issue for a couple years. One bell is 10 feet from the modem and both capturing video fine, so like everyone else, I'm saying it's not week signal like ring keeps insisting.
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08-02-2022 16:56:17
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user7009
I have the same issue, working but ring says wifi offline. Was there a solution?
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03-01-2022 03:57:31
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