I was able to get the issue to be resolved following the solution at [Ring doorbell shows offline but still records video and sends alerts - #4 by Marley_Ring Ring doorbell shows offline but still records video and sends alerts - #4 by Marley_Ring
But this required me to put up extension ladder to get up to the camera that is mounted high to press the button on and off. I suppose this cleared up the faulty state it was stuck on even though it was connected and recording. Certainly not very convenient.