Ring Video Doorbell
Solved: Ring doorbell pro - working but showing offline on app
Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). However, it will still notify me when motion is detected and when the doorbell is rung. Video still records and can be played back. However, because the app is showing it's offline, I can't see a live view from the doorbell. I tried reconnecting the and setting up the device again, but the device still shows it's offline (but still working). Any idea what is going on?
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01-06-2020 11:34:38
Responses (67)
- G
I am having the same issue. It just started a few days ago. I have never had an issue before like this. It’s not my router because I am the only one in my area using the channel I am on. I am starting to think it might be the app. I can’t remember when the last update was.
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07-09-2021 04:56:47
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GI just went to the ring website and logged in and it is showing me online and my cameras are working. It must be the app which was updated a couple of weeks ago.
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07-09-2021 06:16:35
- M
Hi there, neighbors! Whenever your device is not remaining connected, or is showing offline, the best first step is to check your wifi signal strength or [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). A device that is reporting offline or poor signal strength, and unable to connect to live view, might be too far from the router. Here are some other important things to consider: * Verify if motion events allow live video to connect. * Try out the Rapid Ring app to test live view. * Ensure your internet speeds are sufficient to provide not only Ring devices, but all of your devices with enough network resources. Feel free to confirm if other Ring devices are working as intended, or if a specific Ring device is having this concern. In the meantime, I will certainly pass this feedback along to our teams here for further investigation! :slight_smile:
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07-09-2021 06:33:37
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JMarley Ring, Please read through the thread carefully. All of the info is there. This is not a poor WiFi signal issue. I've done every troubleshooting step under the sun. It's something else.
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07-09-2021 09:03:10
BPlease read the thread. We have all done the 1st level support suggestions and it just isn't the problem. This needs to be escalated. There are too many of us suffering the same problem. A lot of us are tech savvy, this isn't a user issue, please move this up a level.
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07-09-2021 09:58:11
FThis is not the issue when so many of us are having it and it started around the same time
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08-09-2021 12:34:11
UHaving these same problems. Tried everything recommended. Electricity seems fine. Doorbell rings. Motion sensor active. No video or microphone. Tried to reconnect numerous times. So - now what. Do I give up this product - replace it - does Ring replace it. Does this product just have a limited life span. I lived my Ring doorbell. I miss it very much. Nothing has worked and I’m throwing in the towel.
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24-11-2021 10:39:48
- J
on the Device Health Report, it shows - The Wi-Fi signal strength and power level of your Ring Doorbell Pro are good. It could be offline due to temporary power outage or internet outage. both the power and internet are fine, and it will still tell me when there's motion detected or when somebody rings the doorbell. just shows offline and there is no live view.
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07-09-2021 07:27:28
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jarodkleck
Mine has been doing the same for the past week or so. I have changed out routers so I thought it was on my end. but after reading all of this, it seems it must be a Ring issue. Glad it isn't something on my network.
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07-09-2021 04:43:30
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