Solved: Ring doorbell pro - working but showing offline on app
Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). However, it will still notify me when motion is detected and when the doorbell is rung. Video still records and can be played back. However, because the app is showing it's offline, I can't see a live view from the doorbell. I tried reconnecting the and setting up the device again, but the device still shows it's offline (but still working). Any idea what is going on?
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01-06-2020 11:34:38
Responses (67)
- J
Same issue with a Ring Pro. Been that way since 9/3. I've spent hours troubleshooting and speaking with Ring reps. They're sending a new doorbell but I'm not sure that'll fix the issue. They all act like they've never heard of anything like this but it's on Reddit and other sites going back a full year. Very odd.
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07-09-2021 12:18:41
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SYep- here's my post on it: https://community.ring.com/t/multiple-devices-not-connecting-no-live-view/79371?u=sarahhjaneyy They told me to get a chime pro (and provided a discount for one) but others have chime pros and are still having this issue.
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07-09-2021 02:28:10
- C
I just recently connected a repeater to our network and give it a new SSID for one of my cameras to use. This exact behavior started as soon as I added this repeater. I’m using 2.4 ghz for this WAP and it is definitely some type of signal issue with the repeater I am using. Oddly enough my router and repeater are both manufactured by the same company. I would recommend changing signals (which I have not done yet since not physically present) and if that does not work look at the hardware you are using in your network.
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07-09-2021 02:34:12
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- C
I’m having the same issue as of late last night. My doorbell pro is clearly connected because it’s recording motion alerts, sending notifications to Alexa etc when the doorbell is pressed, and has an up to date view when you go to update the motion zones, but shows as offline in the app and won’t go to live view.
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07-09-2021 03:02:48
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CAlso, I just checked the website and it seems to be online via the website, but not working on the app. Seems like an app issue. :-/
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07-09-2021 03:17:28
- M
I had the same issue and it just got back maybe 5mn ago. Nothing was changed on my side ofc...
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07-09-2021 03:31:35
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Sarahhjaneyy
Having the same issue as everyone else. I made a new post about it. Equally frustrating they tell us it's a connection issue, I've had 1 doorbell, 3 wired floodlights running for 3 years and 3 stick up cams for another year and a half. I called support and they told me it was my connection and to get a chime pro.. MI am playing whack a mole with my cameras going offline and resetting them all up manually... Wifi reset isn't fixing it anymore...
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07-09-2021 11:10:21
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