Ring Video Doorbell
Solved: Ring doorbell pro - working but showing offline on app
Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). However, it will still notify me when motion is detected and when the doorbell is rung. Video still records and can be played back. However, because the app is showing it's offline, I can't see a live view from the doorbell. I tried reconnecting the and setting up the device again, but the device still shows it's offline (but still working). Any idea what is going on?
53068 •
3 •
47 •
01-06-2020 11:34:38
Responses (67)
- J
Ring Doorbell Pro 2. Appear to be having the same issue as others here. Issue started around 9/4/21. Doorbell says no WiFi, yet is showing health checks every ~10 minutes, motion is recording, 1min snapshots are showing in timeline, push notifications are going to my phone, and the doorbell triggers wireless chime instantly when pressed. My Unifi Access Point shows the doorbell connected with no breaks in connection. RSSI is mid 60’s on 2.4ghz. Must be a firmware issue. Ring please respond.
•2
06-09-2021 11:39:51
•
- B
I have had the same problem as of last night 6th September. Doorbell Pro 2, wired, 54 RSSI, health says connection good but showing offline. Will still alert me of movement and someone ringing the doorbell, this will also make it show live for a minute or two before showing offline again. Strangely, my back garden floodlight pro was working fine last night, yet this morning, the exact same thing is happening. I have a Netgear Orbi mesh network at home which allows me some diagnostics on that end and every Ring device is showing connected and working fine. Can even ping the devices and they reply so it is not a network problem. Something is wrong specifically in the live view process.
•3
07-09-2021 05:53:20
•
- F
My doorbell is doing the same and like a user above started on September 2nd. I am very frustrated. Before this I never had one issue.
•0
07-09-2021 08:41:36
•
- C
Ring need to at least acknowledge this issue so we know they are looking at it. It's obviously software issue
•2
07-09-2021 09:04:30
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
dman2306
Same here. Also my doorbell still alerts via Alexa when someone rings the bell so clearly it's connected. I also have a hardwired floodlight having the exact same issue. Seems like a lot of people are reporting the same issue but Ring has nothing to say. Some troubleshooting I did: 1. I rebooted router/AP (I use Unifi access points) 2. I manually disconnected the device from wifi (Unifi has a feature to disconnect a client) - I could see it reconnected and even reconnected to a different mesh AP node! 3. Rebooted the Ring devices The only thing that works is pressing the setup button and reconnecting it to wifi which is incredibly inconvenient for floodlights that are 20ft off the ground! I really wish Ring would help instead of just telling me I have a networking issue. Interesting how we're all experiencing the same problem right around the same time (began 9/2 for me). Nothing noted on the ring status page either.
1
06-09-2021 01:57:30
•