Ring Video Doorbell
Solved: Pro 2 LED ring too dim
Anyone else think the pro 2 LED ring is too dim? It is way dimmer than my Doorbell 3. When I was setting it up the app asked me if the white LEDs were spinning. During the day I just couldn't tell! The white ring is dimly lit at night and brighter blue when rung but it's very very different to my other doorbells. Is mine defective?
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04-04-2021 07:36:45
Responses (52)
- J
I also raised with support but they didn't really consider it a defect. They offered to swap which was pointless so could only offer a feedback to the engineering team. I think Ring are going to stick their head in the sand on this one.
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12-04-2021 01:16:22
SI bet they'll fix the LED ring. However, I have my doubts they can fix this with a firmware update. It's far more likely this issue is the result of a hardware issue. LED driver IC, incorrect passive components used, incorrect LED voltage range used in production. These are far more likely than a simple software bug. They'll fix it quietly and deal with early adopters on a case by case basis. My 2 cents on this issue.
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15-04-2021 12:47:56
AW@Scott_H , like others have mentioned, when I first powered it up the blue led ring was very bright. Only after setting it up did I notice it was now always so dim. As there’s no plus/minus being a provided AC supply I even thought about swapping the wires over, thinking I might have wired it differently after setup and testing before mounting it on the door. I see on the back it says “Power Input 16-24VAC or 24VDC”, so it has rectifying circuitry - I’d try it but I used sticky pads and screws and don’t want to take it off. Then I saw the posts here... as it was bright at setup I’m really hoping this is a firmware fix...
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27-04-2021 07:43:08
- R
I have same issue. At moment of initial power it was bright. But then after I pressed setup button and gave it network access it went very dim. So dim I thought the device was not working, but it was working properly I just could not see the LED. **Update:** I contacted ring support and I provided 2 photos one prior to pressing button and one after. The support case is still open and supposedly being routed to engineering for investigation. The support agent said they will contact me after investigation and if I want any updates to contact them by replying to the email they sent me since if I call back to support they will just open another case. It seems they do not have an effective support tool if a voice call back just results in another case being opened. 
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12-04-2021 01:15:33
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- B
Ring are fully aware of this issue but haven't comment on it yet. There are 2 things around this, one is aesthetic in that it just looks bad especially on their top of the line doorbell. The second is functional in that its so dim you cannot see the status light during set up, doorbell presses, error diagnostics etc in daylight so will cause a support issue. You have to see it in person to actually understand how dim the light is. Comparing to the old Pro 1 I would say the light is only about 10 - 20% as bright, its basically useless. A number of the tech reviewers are picking up on it as well. For me it can only be one of three things: It was designed this way. I highly doubt this is case since why make it so much worse than every other ring doorbell when this is the top end device. Plus I don't see it making it through testing and certification. The light is not supposed to be this dim. Its a firmware issue and will be fixed via an update. This would be the ideal scenario as a fix can just be rolled out. Its a manufacturing defect in that which ever third party builds these for Ring/Amazon (I think its Foxconn) has messed up and not followed specs/used the wrong LEDs. This is the worst scenario as there is no way to know how many are already manufactured and in the supply chain. If this is the case what will happen is the manufacturing error will be corrected (and might already have been) and eventually they will start shipping with the correct LEDs. That leaves the question will Ring then replace all the faulty units (I would be fully expecting a replacement as they are in effect faulty)? It would be good if one of the Ring staff could find out a bit more and comment on this thread.
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12-04-2021 04:33:20
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- T
Hey neighbors. Thanks for bringing this to our attention. I've taken note of your concerns and passed this feedback to the appropriate team. I cannot comment on a timeline or expectations for this concern, but know that here at Ring, we are committed to always providing world-class service to all of our neighbors. Thank you. :slightly_smiling_face:
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14-04-2021 10:37:01
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B@Tom_Ring Thanks for replying Tom. Good to know it is being looked at. Realise difficult to comment on timelines especially if it is firmware as that needs to be tested to make sure an update doesn't break something else. However it should be fairly easy to identify if it is firmware vs a manufacturing issue. It would just be good to know if a fix is coming via firmware and if not will there be a process in place to replace the faulty units once the manufacturing defect is corrected.
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15-04-2021 03:46:55
JI realise this is not in your personal control @Tom_Ring but it has been more than 2 weeks since I created the thread and logged a support call. World class service would at least clarify at this point if it is firmware or hardware.
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19-04-2021 09:46:39
B@jonstatt @Tom_Ring I have a feeling this is going to be a manufacturing issue as if it was Firmware it would probably have been confirmed by now that it was and at least Ring could then say its in progress. Manufacturing issue is the worst outcome so I am still hopeful that it is firmware related but we shall need to wait and see. I have had no feedback either from the case I logged.
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19-04-2021 10:16:28
- A
I can barely see the LED light during setup and even at night! They need to fix this asap!
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17-04-2021 04:42:56
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BThey do need to fix it ASAP. The fact you cant see it during setup is going to cause a lot of support calls to Ring from non techy users as they will think there is something wrong. I have older relatives for example that will follow the instructions to the letter, if they cant see the light they will either give up or call into support. When I was setting mine up I had a feeling there was something wrong and I ended up sort of putting my hand over it to block some of the daylight and then I could see the faintest of lights coming from it. A lot of folk will just think its broken. Plus when someone comes to the door yes there is the chime sound but the the lack of a visible spinning light isn't great while the person waits for me to come to the door.
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18-04-2021 05:59:20
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bemak187
I have raised this issue with support via the Ring UK twitter. They asked for photos/video of the issue and I also shared links to the posts on the forum about it. They said they would need to "pass it on to the correct team" so who knows.
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08-04-2021 08:40:48
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