Ring Video Doorbell
Solved: New Ring Doorbell 3 Not Detecting Motion
I just installed a new Ring Doorbell, and it is not detecting motion on the right or left, but only in the middle field of view. Installation- The doorbell is mounted on a flat surface, not the siding of the home, and works off of the battery only which is currently at 89%. The doorbell faces a street, but is 37 feet away from the street. The Doorbell is approximately 4 feet off of the ground. The house sits on a slight hill facing the street & sidewalk, with an elevation rise of approximately 6 feet. The morning sun faces the doorbell until the afternoon, however the issue is constant, regardless of the sun. My initial installation I did not install the wedge, as the Ring doorbell was detecting motion in the center of the property which is the walkway leading up to the door. I discovered a week later that if I was working in my yard (grass) on either side of the sidewalk Ring did not detect my presence. I installed the wedge to angle the doorbell down, that did help. Settings, I have motion set for Frequent, all 3 zones are set to on, I have the motion detection zone set out 30 feet, there is no motion schedule set, and the iphone is set up to receive alerts from Ring. I have stood out in the yard on the left and right at various distance from 30 feet to 10 on the left and right of the doorbell and it does not detect my motion. I check the history and there are no recordings of my motion. If I walk up the sidewalk (dead center of the doorbell) it will detect my motion, alert my iphone and record my movement toward the door. I would like the doorbell to be able to detect motion in the complete field of view. Suggestions ? thanks Rick
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19-07-2020 09:22:33
Responses (7)
- C
Hi @PopeyeIA, I'd be happy to chime in for Chelsea here and take a look at this. Can you please share a screenshot of the Motion Zones for your Doorbell? Additionally, what is your Motion Frequency set at? Once I have a bit more information, I can see what recommendations I can make to optimize the motion detection for you. :)
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29-07-2020 04:52:09
ESame here. Exactly. I Installed the wedge, I changed the sensitivity, but you can still practically dance up to my door to take packages without any alert. I have literally waved into it with no response. I’m also ready for a refund if it can’t be solved.
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14-11-2020 06:06:05
- L
Motion is not picked up until person at front door. This happens all the time. I’m not sure what I can do to fix it. It record well when the person walk away.
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23-11-2020 02:28:45
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- D
I just bought the doorbell 3 and it won't even detect me in front of it I wave my hands everything and nothing happens I'm starting to think this is why they're sold it at a pretty good deal it's a worthless camera or should I say doorbell and I have tried everything and this thing does not want to work for Ashley does anybody have any ideas??
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21-12-2020 12:00:49
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- D
As of the last two days my Ring Door 3 Plus hasn’t detected any motion. I can’t figure out why. Any help on this would be grateful. I’ve stood right in front and nothing happens.
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25-12-2020 04:01:01
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- S
I've been having the same issue since I put my 3plus up. Not detecting people right in front of it. Tried everything. My doorbell 2020 version never had a problem. Neither are hardwired either. Ridiculous the more expensive one doesn't work. Gonna return it and get an arlo instead
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02-01-2021 12:46:06
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PopeyeIA
I have the same issue - nothing blocking the door. I can turn up sensitivity but then I pick up moving cars on the street 35 feet away. I have even had Fedex run up drop off packages and not even be caught on camera, coming or going. Motion alerts are on, wedge or no wedge no difference. I can make it trigger walking out front but have to be really slow and still the alert and video doesn't show unless I am in frame for more than 5 seconds. really close to returning it to get my money back as its not what I expect for the system to be doing.
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28-07-2020 11:57:25
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