Solved: All cams could not open live view
On my iPhone, All my wired and wireless cams shows > Could not open live view Timeline records are good and fast. My home Wi-Fi signal is strong, RSSI 35-49 Speed is fast enough, 600mpbs. And this happens to all my devices, iphone, ipad, and pc browser. **However**, My family member can look live view fast with no issue. I have reinstalled my App I suspect it’s my account’s cloud server got some issue. Please investigate. 
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24-10-2021 04:20:05
Responses (9)
- U
I have the same problem after installing an eero pro 6 system. It happens when the Eero Secure (advance security and/or ad blocking) features are turned on. It seems that eero perceived the RIng camera "live view" as an advertisement. I called Eero support and they said it's up to RIng Support to resolve this. They did not know how to solve this issue. Anyone has a similar issue and has heard back from Ring Support?
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29-10-2021 08:57:35
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Fuser964 - Thanks for taking the time to post. One has to wonder how many users are being negatively impacted for similar reasons.
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30-10-2021 09:35:29
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When Live View doesn't connect, there could be many different causes so it's important to troubleshoot all these possible causes to narrow down the problem and find a solution. Try the resources and steps listed below: * First, review our Community Post on the topic [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) and our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device) for troubleshooting tips and tricks with Live View concerns. * Make sure the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) for your Ring device indicates a strong connection, and if not you can read more about improving your wifi connection [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). * Try accessing Live View on both wifi and cellular data to see if the concern persists on both. * Check the Live View on a different smart phone or tablet, and try the [Rapid Ring App](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information) if you haven't already. If you've gone through all these resources and these concerns still persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can assist further with more in-depth troubleshooting. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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01-11-2021 07:42:04
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Marley_Ring
Thank you for sharing your experiences with us neighbors! It looks like there are different suggestions from each neighbor here, all of which are great to try. This is indeed a great signal strength! [quote="franklioxygen, post:1, topic:90759"] My home Wi-Fi signal is strong, RSSI 35-49 [/quote] Trying different mobile device connections (data vs wifi) is a good step to try (disable VPN)! [quote="user576, post:6, topic:90759"] turn off your WiFi on the device [/quote] I also recommending trying the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information). [quote="SteveBUK, post:4, topic:90759"] Rapid ring app works fine [/quote] Feel free to let us know how this goes!
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25-10-2021 08:41:30
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